Service Account Manager
As a Service Account Manager you will be ensuring optimum service quality and leadership while maintaining SIG Combibloc and customer requirements from a social, methodological, and technical point of view.
KEY RESPONSIBILITIES:
- Main customer and internal department contact point for all relevant technical service topics, supporting customer / subordinate teams in technical issues/complaints, ensuring quick resolution, clear communication, and document recording.
- Coordinate available resources, according to customer / internal requirements, including preventative/corrective maintenance according to approved intervals, processes, documentation, and supplier requirements.
- Establish and maintain a regular Line Performance Review Meeting with all customers, including maintenance, production, and quality teams, to ensure day to day operational issues are addressed in a timely manner and customer performance is at the highest level.
- Provide disciplinary/functional leadership of subordinate team members (e.g. appraisal, training needs, personal development).
- Leadership of new employees on-boarding to ensure company policies and standard procedures are communicated and understood.
- Accurate budgeting and recording of financial results in respective accounts / cost-centres as well as payment of invoices.
YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION
- Qualification in Mechanical, Electrical, or Electronics Engineering (or equivalent trade experience)
- Experience leading a team of engineers
- Relevant experience in supporting, maintaining, or manufacturing automated equiptment
- High level of initiative
- Results-driven mindset
- Excellent time management, organisation, and communication skills
- Strong problem-solving abilities
- Strong engineering and technical focus
SIG COMPETENCIES
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
OUR PROMISE
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
ABOUT SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.