Job Description
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Spare parts customer service analyst / Analista de servicio al cliente
Posting Start Date:  9/1/26
Main Location:  Mexico City
Requisition ID:  53722

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You may be our new
 Spare Parts Customer Service Analyst

Position Purpose

Support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering the most efficient and accurate spare parts process to customers. Provide support to SIG Service, Finance, Back Office, and Global Parts teams while ensuring compliance with all established processes, procedures, and routines. This role is essential to maintaining after-sales customer service and supporting Service and Sales functions.

Key responsibilities
  • Customer Service & Order Management
  • Work with the Customer Service team to provide SIG spare parts to customers.
  • Support SIG spare parts processes in collaboration with the Inventory Coordinator.
  • Work closely with the Operations team to support spare parts fulfillment activities.
  • Maintain customer order documentation, both electronically and within designated network folders.
  • Enter all customer purchase orders into SAP/SAE systems.
  • Identify orders requiring special handling, including emergency orders and oversized shipments.
  • Monitor order status to ensure on-time delivery.
  • Notify management and stakeholders when deliveries cannot be completed as scheduled.
You bring these skills, experience & education
  • Education
    Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related analytical field, or equivalent professional experience.

 

  • Experience
    Minimum 3 to 5 years of experience in Supply Chain functions, with strong involvement in inventory planning and demand forecasting.     Experience in customer service and after-sales support environments is highly desirable.

 

  • Skills & Qualifications
    Supply Chain Management.
    Inventory Planning and Control.
    Customer Service Excellence.
    SAP/ERP systems knowledge.
    Strong analytical and organizational skills.
    English proficiency.

 

 

SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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Spare parts customer service analyst / Analista de servicio al cliente
Apply now