Job Description
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Customer Service Quality Specialist
Posting Start Date:  8/13/26
Main Location:  Queretaro
Requisition ID:  53398
You may be our new
 Customer Service Quality Specialist
 
Key responsibilities
  • Assist and support customers in management of non-conformities (RNC) identified in clients directly related to the factory (QA) and the process area (QE), according to the SIG ICCM process
  • Monitor and control Quality performance indicators related to customers and generate highly reliable information for decision making by management.
  • Conduct a satisfaction survey of internal and external customers and carry out actions aimed at continuous improvement of the customer service process, as well as presenting results, improvements and data, with the aim of strengthening relationships with customers and increasing the level of satisfaction (NPS).
  • Validate the handling of customer non-conformities, using available quality tools, working with multidisciplinary teams for root cause analysis, to avoid recurrence of occurrences in the process.
  • Carry out the correct flow of return processes and generation of credit notes, following the SIG protocols.
  •  Support the implementation of the modules of the Quality Maintenance pillar, following the premises of the SIG Excellence System.
  •  Act proactively and sustainably, aiming to be aware of the environmental impacts arising from the activity and seeking to minimize them, as well as being committed to the environmental policy established by the company to ensure compliance with the SIG standards.
  • Comply with and work in accordance with Good Manufacturing Practice rules to ensure the production of safe packaging for customers and consumers, as well as correctly perform all quality procedures under their responsibility to ensure compliance with SIG standards.
You bring these skills, experience & education
  •  English Advanced
  • Microsoft Office Advanced
  • Quality Tools
  • SAP intermediate 
  • Lean Management basic
  • Food Satefy Management
  • Problem Solving Analysis Advanced
  • ISO/BRC GS/FDA Intermediate

 

Vocational Experience in years 

  • 3 - 5 years in Customer Service Quality 

Education

  • Higher Education degree in Engineering (Chemical, Food, Production), Chemical and / or Industrial Engineering.
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

 

 
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Customer Service Quality Specialist
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