ARE YOU OUR NEXT
GENERATION OF TALENT?
 

 

 

YOU MAY BE OUR NEW SERVICE ACCOUNT MANAGER

 

SIG is a leading packaging solutions provider for a more sustainable world. With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch we work in partnership with our customers to bring food and beverage products to consumers around the world in a safe, sustainable and affordable way. Our technology and outstanding innovation capabilities enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers. Sustainability is integral to our business and we are going Way Beyond Good to create a net positive food packaging system.

 

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 8,100 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by EcoVadis. For more information, visit www.sig.biz.

 

For insights into trends that drive the food and beverage industry, visit our SIGnals blog: www.sig.biz/signals/en.

 

SUMMARY:
The Service Account Manager aims to create long-term, trusting relationships with customers, and provides the necessary technical support for the proper functioning of the packaging process, through the development of maintenance and support plans, detection of needs, and organization, coordination and management of the field service engineers. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new service opportunities•  Manage and monitor all Technical Service-related activities with customers. Plan monitoring visits, and preventative and corrective maintenance of SIG equipment. Develop action plans for pending technical service items.

 

 

KEY RESPONSIBILITIES:
  • Provide technical support to both customers and the sales department. Conduct technical proposal meetings with clients. Present feasible solutions for the client's needs.

  • Follow up on key performance indicators of the installed customer lines. Update customer lines' KPIs. Present action plans in the short, medium and long term to meet the specified objectives.

  • Develop and advance the skills of the Service Engineers under direct management. Promote and prepare training plans for the Service Engineers under direct management.

  • Comply with the requirements set by the immediate manager.

  • Comply with the guidelines established in the QA Management System that apply to the position. Comply with all company regulations.

 

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION:
  • Bachelor’s degree in mechanical Engineer, Electrical, Electronic, Industrial or related field required.

  • Postgraduate or master’s degree preferred.

  • 5 years minimum of prior experience in the industry and/or 3 years in the same position.

  • Experience with MS Office Tools - Word, PowerPoint and Excel Advanced.

  • Experience with SAP Transactions and analysis a must.

  • Experience 6-10 years in Packaging, Food & Beverage or CPG industry. 3-5 years in a leadership role.

 

IDEAL CANDIDATE HAS THE FOLLOWING COMPENTENCIES
  • Customer orientation - A SAM needs to have a close relationship with customers and provide solutions for them as well as follow up open topics.

  • Entrepreneurial attitude - A SAM has to be responsible of the financial performance of his accounts.

  • Quality- and outcome orientation - A SAM has to have high quality standards for job performed by him and his team members

  • Communication - A SAM needs to have a great communication with customer (internal and external) as well as team members in order to provide excellent support

  • Talent Management - A SAM needs to develop his team, understand the areas of improvement of each team member in order bring them to a good technical expertise level.

  • Teamwork - A SAM needs to support not only technical teams but also support different departments.

  • Readiness to learn and change - Technology changes constantly and a SAM has to be ready to understand a apply technical changes.

 

WE OFFER:
  • Generous Benefits
  • Health & Life Insurance
  • Parental Leave
  • Retirement 401(K)
  • Performance Bonus

.

 

WHY SIG?

 

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 8,100 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by EcoVadis. For more information, visit www.sig.biz For insights into trends that drive the food and beverage industry, visit our SIGnals blog: https://www.sig.biz/signals/en

 

 

APPLY NOW

 

 

CONTACT
SIG Recruiting Team
Phone: +1(610)546-4188

 

 

 
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