You may be our new

Quality Manager

SUMMARY OF ROLE

COMPENSATION: $100,000- $125,000

The Quality Manager oversees and ensures the consistent quality of products and processes, being responsible for establishing quality standards, monitoring compliance with standards and regulations, managing quality related audits, leading quality improvement initiatives, and maintaining customer satisfaction through superior quality assurance practices. The Quality Manager also plays a key role in strategic planning, aligning quality objectives with business goals, enhancing operational performance, and supporting long-term growth and regulatory compliance.

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

• Manage and mentor the quality team, providing training and guidance.
• Acts as the ambassador of quality culture, promoting and embedding SIG quality culture principles throughout the organization to drive continuous improvement, customer satisfaction, and operational excellence.
• Actively participates in the organization's strategic planning by setting quality objectives that align with business goals and contribute to long-term growth.
• Lead the implementation and maintenance of the requisites of Quality Pillar, following the guidelines of the SIG Excellence System.
• Develop and implement quality and food safety management systems in alignment with industry standards and local regulation.
• Monitor daily operations to ensure quality procedures and specifications are followed.
• Proactively identify quality risks and improvement opportunities, leading strategic actions that support innovation, compliance, and customer satisfaction.
• Lead customer quality management through continuous monitoring of customer complaints, management of non-quality costs and customer satisfaction, as well as promoting actions to improve performance and customer service, following global directives.
• Manage critical incidents and crises involving customers and suppliers, following SIG protocols, leading necessary analyses and improvements, and serving as the focal point for communication with stakeholders involved.
• Ensure that local changes (e.g., process changes, countermeasures/ learnings from improvement activities or teams) are managed in an effective and efficient way.

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Bachelor’s degree or higher required.
• Preferred fields of study include Engineering (Chemical, Food, Production/Manufacturing) or Chemistry (Chemical or Industrial).
• Postgraduate education or certifications in Quality Management, Quality Engineering, Lean/Continuous Improvement, Safety, or Food Safety are preferred.
• 6–10 years of overall professional experience in quality, manufacturing, or related environments.
• 3–5 years of experience in food safety and/or continuous improvement initiatives.
• 3–5 years of leadership or supervisory experience, including managing teams and driving quality performance.
• Advanced proficiency in Microsoft Office and SAP ERP systems.
• Advanced knowledge of quality tools and methodologies for monitoring performance, analyzing data, and presenting results.
• Advanced experience with risk analysis tools to support decision-making and problem prevention.
• Strong problem-solving skills, including managing customer complaints and internal quality incidents.
• Ability to manage quality metrics, indicators, and reporting to support operational decision-making.

WE OFFER:

• Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement 
• Vacation & PSL
• Paid Holidays
• Performance Bonus
• And much more!

SIG COMPENTENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

OUR PROMISE

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

ABOUT SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.