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Quality Coordinator

SUMMARY OF ROLE

COMPENSATION: $70k-$80k

The Quality Coordinator ensures that products manufactured meet internal quality standards, customer requirements, and regulatory compliance. This role involves monitoring production processes, inspecting products, analyzing defects, leading corrective actions, and working with cross-functional teams to drive continuous quality improvement on the manufacturing floor. 

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

• Ensure that the required Standard Operating Conditions (SOC) / process parameters linked to the product/equipment compliance is actively monitored and managed.
• Support the use of the Quality skill matrix at the operational level, ensuring adequate training regarding critical quality procedures. 
• Support changes of global valid manufacturing and process specifications in the production process. 
• Ensure the avoidance / reduction of the occurrence of potential failures through the systematic and comprehensible application and use of the Process FMEA and Quality Control Plan.
• Manage and control internal complaints based on a structured problem solving (SPS) process. 
• Ensure compliance with quality and food safety management systems. 
• Assist with statistical process control (SPC), control charts, and other quality monitoring tools. 
• Support root cause analysis related to customer complaints. 
• Promote a culture of quality and continuous improvement on the shop floor. 
• Maintain accurate quality records, inspection reports, non-conformance logs, and corrective action documentation. 
• Prepares, reviews, and maintains Certificates of Conformance (CoC) to ensure products meet customer, regulatory, and internal manufacturing quality requirements.
• Manages retained samples, ensuring proper identification, storage conditions, traceability, and availability in accordance with quality and customer requirements.

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Bachelor's degree or 3 years ( combination of vocational and professional exeperince
• Fluent in English (written and verbal)
• MS Office (Intermediate)
• Strong background in applying tools like Process FMEA and Quality Control Plans to proactively identify risks, reduce failures, and improve manufacturing processes 
• Proficiency in Statistical Process Control (SPC), control charts, and quality monitoring tools to analyze process performance and drive data-based decisions.
• Experience managing internal and customer complaints using structured problem-solving (SPS) methodologies and conducting thorough root cause analysis to implement corrective actions.
• Ability to support and implement quality skill matrices, train teams on critical procedures, and promote a strong culture of quality and continuous improvement on the plant floor.
• Skilled in maintaining accurate quality documentation, including inspection reports, non-conformance logs, Certificates of Conformance (CoC), and managing retained samples with full traceability.
• Familiarity with ISO 9001 and food safety standards (BRC, SQF, FDA) desirable

WE OFFER

• Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement 
• Vacation & PSL
• Paid Holidays
• Performance Bonus
• And much more!

Compensation: Actual compensation will be determined based on a combination of factors, including relevant leadership experience, qualifications, education, skills, internal equity, and overall business considerations.

SIG COMPENTENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

OUR PROMISE

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

ABOUT SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.