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Order Center Representitve

The Order Center Representative is responsible for providing exceptional customer service by processing orders, handling inquiries, and resolving issues. This role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Customer Service: Develop excellent working relationship and serve as the point of contact for customer emails and calls related to order status.
• Order Processing: Accurately enter and manage customer orders in the system (SAP), ensuring all details are correct and the orders are processed in a timely manner.
• Issue Resolution: Identify, communicate, and escalate through established processes, any issues to ensure customer satisfaction.
• Collaboration: Work cross functionally with other departments, sourcing plants and logistics/shipping to ensure smooth order fulfillment.
• Documentation: Maintain detailed and accurate database of customer orders.
• Product Knowledge: Maintain an understanding of the company’s products.
• Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing customer service and operational efficiency.

You bring these skills, experience & education

• Asscociates degree in Business or other related field, preferred. 
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask and manage time effectively
• Advanced Microsoft Excel and Outlook skills
• SAP ERP systems experience
• Analytical skills a plus
• Bi-lingual in Spanish preferred

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.