You May Be Our New

Equipment Customer Service Representative

​Salary: ​​​​​​$21.63-$26.44/hr

This role is onsite in Norklake, IL. 

Summary: The Equipment Customer Service Representative will develop and maintain positive customer relations with both internal and external customers to ensure customers’ requests are handled appropriately and in a timely manner. The role will have main responsibility for working closely with Scholle IPN’s spare parts department to support our equipment business.

Key Duties and Responsibilities

• Assists customers by phone, email or fax regarding orders and general customer inquiries.
• Take proactive approach to scheduling issues and possible delivery delays, advising customers of long lead times,  for future planning of part orders
• Quote charges for machine parts, based on current approved pricing.
• Develop strong, positive communication links with customers.  
• Process external customer orders and invoices within ERP system
• Issue RMA’s (Return Merchandise Authorization) and follow thru with credit process, once product is returned for evaluation.
• Adjusts complaints concerning billing discrepancies.
• Act as liaison between external and internal customer interface. 
• Interact with stockroom & shipping departments on a daily basis.
• Gets quotes and arranges for miscellaneous shipments (e.g. machines)

Other Responsibilities:

• Serve as backup as needed for shipping and receiving area.
• Courier packages, to Fed Ex or UPS office, when necessary.
• Create export documents for all Scholle international divisions and customers.
• Print packing list, bill of lading and invoicing within ERP system.
• Provides support to the accounting department.
• Resolve all problems that may arise after product has been shipped (late arrivals, non-arrivals, shortages and damages).
• Provide customers and personnel with freight quotes, shipment tracing, proof of delivery and printed invoice when requested.
• Review departmental metrics to measure individual performance and identify areas for improvement.
• Perform other clerical tasks as needed for department efficiency, such as inventory adjustments, pulling production orders, pulling sales order if necessary, and any other needed function within the department.

You bring these skills, experience & education

Education

• High school diploma / GED required.

Work Experience and/or Skills

• 2-3 years of previous Customer Service in Manufacturing or Warehouse required.
• Develop strong, positive communication links with customers.
• Proficiency with Microsoft Word and Microsoft Excel.
• Familiarity with enterprise resource planning (ERP) systems preferred.

Physical Requirements

• Must be able to move and/or lift up to 50 pounds occasionally
• Frequently standing, walking and sitting
• Frequently required the use of hands to finger, feel, reach or handle machinery
• Frequently bend, stoop and reach
• Visual Acuity (VA)

Work Environment

• Moderate working conditions
• Exposure to variable noise levels
• Often exposed to moving mechanical parts

Safety and Quality Management

Quality and Safety is EVERYONE’S responsibility! You must report or correct any food safety or potential food safety hazard to the person who can correct it. Adherence to policies and procedures related to quality management, safety, SQF and other regulatory guidelines communicated during your new hire orientation and defined in your Scholle IPN handbook are mandatory.
• Quality and Safety will be managed!

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.