You may be our new

Document Specialist

Salary: $75k-$85k

Work Model: Onsite

Summary of role

We are seeking a highly organized and detail-oriented DocumentSpecialist to join our team. In this role, you will be responsible for creating, formatting, editing, and managing technical manuals, user guides, standard operating procedures (SOPs), training materials, and other internal and customer-facing documentation. You will ensure all content is accurate, consistent, easy to understand, and aligned with corporate and regulatory standards.

Key duties and responsibilities:

As an at-will employer, Scholle IPN reserves the right to add to or modify this list to the extent it deems necessary.

• Develop, edit, and maintain a variety of documents including user manuals, SOPs, technical guides, installation instructions, and training materials.
• Work closely with subject matter experts (SMEs), engineers, product managers, and other stakeholders to gather and verify technical information.
• Ensure documentation complies with organizational, legal, and regulatory standards (e.g., ISO, FDA, FAA, etc. depending on industry).
• Format documents using standardized templates, layouts, and styles.
• Manage document version control and maintain accurate document archives.
• Review and proofread materials for grammar, clarity, and technical accuracy.
• Use authoring tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare, or similar to produce content.
• Participate in quality assurance checks for manuals prior to publishing.
• Maintain and improve document management systems or content repositories (e.g., SharePoint, Confluence, Documentum).

• Engage all customer complaints (internal and external) to provide outstanding solutions.
• Submit and oversee customer complaint system.
• Generate informational reports and create needed awareness to ensure complaints are appropriately investigated and closed.
• Communicate directly with customers and troubleshoot processes for finished bag products, films, and fitments at customer.

• Lead a recall in the absence of the Quality manager following the recall policy.
• Understand and ensure the escalation process is executed. Escalates to production and quality management any gaps.
• Conduct product and system audits to evaluate and improve products and processes.
• Assists with internal holds, dispositions, and CAPA reports.
• Troubleshoot field performance problems using Root Cause and Comparative Analysis methodologies.
• Perform analysis and provide solutions to issues in assigned manufacturing department(s).
• Support product development through testing and analysis.
• Report on projects and activities in a timely and accurate manner.
• Engage actively in meetings and planning activities with the Production department. 
• Perform physical and performance testing on products using a variety of instrumentation. 
• Read and interpret basic drawings related to testing standards for bags and fitments.
• Responsible for complying with food safety.
• Responsible for ensuring the quality system is properly implemented.
• Lead the SES Quality Pillars.

You bring these skills, experience & education

• Bachelor’s degree in English, Technical Communication, Engineering, or a related field, required.
• 2+ years of experience in documentation, technical writing, or a similar role, required.
• Strong command of the English language, with excellent grammar, punctuation, and writing skills, required.
• Must be proficient in MS Office Suite and document formatting tools
• Must have experience working with version control and content management systems.

• Familiarity with industry standards such as ISO 9001, FDA 21 CFR Part 11, or similar, preferred.
• Knowledge of graphic editing software (e.g., Adobe Illustrator, Visio) is a plus.
• Experience in industries such as aerospace, healthcare, software, or manufacturing, preferred.

We offer

• Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement 
• Vacation & PSL
• Paid Holidays
• Performance Bonus
• And much more!

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.