You may be our new

Customer Service- Shipping & Receiving Administrator

SUMMARY OF ROLE

COMPENSATION: $22.00 per hour- $26.00 per hour 

The Customer Service Administrator communicates directly with internal and external customers by assisting in the spare parts department for Bag-in Box/ Spouted Pouch filling equipment. #LI-Onsite 

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

• Print and process daily sales orders from LN (pick sheets) and pull inventory accordingly
• Prepare parts for shipment; pack and process shipments in LN (generate packing lists)
• Create domestic and international shipping labels using UPS and FedEx systems
• Receive and inspect incoming shipments; allocate materials per purchase orders (Sales, Projects, Stock)
• Pull inventory to fulfill Production Orders and process transactions in LN
• Support general warehouse operations and assist internal customers, including Engineering and Production teams
• Serve as backup for Customer Service and invoicing functions
• Provide backup support for international shipping and documentation
• Perform inventory and warehouse adjustments as needed

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• High school diploma or GED required
• 1–2 years of experience in shipping/receiving, warehouse operations, customer service, or a related role
• Bilingual in English and Spanish preferred
• Familiarity with ERP systems (LN experience a plus)
• Proficient in Microsoft Office applications (Outlook, Excel, Word)
• Strong attention to detail and accuracy in order processing and documentation
• Ability to manage multiple tasks in a fast-paced environment
• Effective communication skills and ability to work cross-functionally with internal teams
• Basic understanding of domestic and international shipping procedures preferred

WE OFFER:

• Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement 
• Vacation & PSL
• Paid Holidays
• And much more!

SIG COMPENTENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

OUR PROMISE

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

ABOUT SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.