• Customer contact point for all customer complaints as well as for all related quality topics including preliminary judgement of customer complaints; coordination of all customer complaint investigation activities including participation, if necessary, ensuring to close the complaints in time
• Administration of customer complaints in SAP
• Act as Complaint Owner primarily for BENELUX (85% of work time) but also for France and other European countries (15 % of work time) with responsibility for aseptic tests of newly installed fillers
• Support to customers and to our commercial department in all topics relating to the aseptic filling technology acting as advisor and consultant towards customers installations
• Support and definition of specific in- and external training programs / coaching to in- and external customers in quality control and quality assurance procedures
• Key contact to the SIG headquarters in all quality related issues by working closely together with SIG colleagues in other countries and, if necessary, travel activity to assist them in quality issues
• Feedback towards our internal technical department by driving the continuous improvement spirit
• Communication point for board / structure change program
• Participation in the planning & rollout of new boards and structures at customer sites as well as handling of customer information requests, e.g. documents, questionnaires etc.
• Facilitation / Hosting of Customer Quality Audits

• Minimum three years' work experience in a similar position
• Experience in food processing and packaging industry
• Knowledge of food microbiology and technology in the aseptic food industry; knowledge in aseptic filling systems (carton bottle filling, food packaging) would be a 'nice to have'
• Knowledge in quality, assurance and management ISO 9001, IFS rules, BRC
• Knowledge in quality problem solving tools (analytical background, route cause analysis, defining corrective measures - 8D procedure)
• Very good knowledge of MS Office applications like Word, Excel, PowerPoint, Outlook
• SAP – ICCM System, expert knowledge level
• French and Dutch/Flemish - native Speaker or C2 level required
• English C2 level required
• Willingness to travel - travel share approximately 50 % (40 % in BENELUX and 10 % in the rest of Europe)

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.