- Provide second-level technical support to SIG Service organizations across Europe.
- Act as the main technical contact between Service Europe, Global Engineering & Automation (GE&A), and Global Research & Development (GR&D) for European technical topics.
- Support Service Excellence teams, System Application Managers (SAM), Field Service Engineers (FSE), and Service Backoffice teams with complex technical questions.
- Analyze technical issues occurring in the field and drive sustainable improvements for SIG systems.
- Support machine complaint investigations and contribute to reducing technical claim costs (Cost of Poor Quality).
- Collaborate with Reliability Engineering activities (AHM) and improve maintenance strategies (APM).
- Support topics related to ECS/LMS and IT/OT integration.
- Lead and develop a technical team of 10–20 experts, ensuring effective collaboration and knowledge sharing.
- Build strong relationships across functions and regions to ensure efficient problem-solving and continuous improvement.
- Technical education in mechanical engineering, mechatronics, electrical engineering, or a comparable field.
- 3–5 years of professional experience in machine construction, technical service, or a related engineering environment.
- Strong technical knowledge of SIG filling systems and packaging technology.
- Ability to analyze complex technical issues and identify effective solutions.
- Strong communication skills with the ability to collaborate with different stakeholders, from engineers and Field Service Engineers to senior management.
- Team leadership skills and the ability to motivate and guide technical experts.
- Strong networking skills and ability to navigate international organizations.
- Good knowledge of English (professional working proficiency) and German (competent user level).
- Basic SAP knowledge and advanced MS Office skills.
- Willingness to travel internationally (31–50%).
- Valid driving license.
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Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
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