• Handle and follow up customer requests regarding spare parts, manpower services, training etc.
• Contact person for service and account team members
• Coordinate local FSEs and support service team by organizing e.g. travel itineraries and arrangements, fulfilling necessary administrative tasks etc.
• Handle external and internal training activities according to training schedules and established development plan
• Administrative support in handling external technical and process complaints
• Introduction and follow-up of correct usage of defined processes and tools Servicemaxx SPOC (e.g. key user, creation of service requests, work orders, approval hours, creating reports, keeping track of due dates etc.)
• Execute analysis of service activities (SP consumption, maintenance etc.)
• Support in establishing service agreements and ensuring correct implementation
• Track and ensure correct payments of service and vendor invoices
• Support in the budget process and financial performance tracking (service KPIs)
• Administrating back office and daily operational tasks
• Act as a key point of contact with customers, vendors, banks, officials, serving agent

• Bachelor's degree
• Proven experience in service, internal sales, and/ or customer interface role
• Proficient knowledge of SAP
• Intermediate skills in Excel
• Fluency in English (written and spoken), and other language skills seen as an asset, e.g. German, Swedish, Finnish

• A permanent employment
• Fixed monthly salary defined by your experience and skills
• Flexible working times and the possibility to work from home office
• 30 days of paid annual holiday
• Occupational health services and insurance
• Support for recreational activities

In the role of Service Account Coordinator, we appreciate high service and customer orientation, attention to detail, troubleshooting, and networking skills. Furthermore, a pro-active and self-driven attitude, delivering on time, and acting both practicably and in a systematic way are keys to success in this role. In addition, we expect openness in taking on different tasks that arise from operational necessity from time to time.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.