Job Description
Apply now
IT Workplace Experience - Specialist
Posting Start Date:  11/6/26
Main Location:  Queretaro
Requisition ID:  54332
You may be our new
 IT Workplace Experience - Analyst
As an IT Workplace Experience Analyst, you will play a key role in supporting end users and maintaining the technology that keeps our operations running. You will provide hands-on technical support, ensure workplace infrastructure reliability, collaborate with global IT teams, and help drive a seamless technology experience across office and manufacturing environments.
 
Key responsibilities
  • Provide on-site IT support to end users, ensuring timely resolution of hardware, software, connectivity, and workplace technology issues. 
  • Troubleshoot and resolve incidents related to desktops, laptops, peripherals, printers, biometric devices, and collaboration tools.
  • Support employee onboarding activities, including provisioning, configuration, deployment, and setup of IT equipment and user accounts.
  • Manage and maintain workplace technology standards, ensuring a consistent and high-quality end-user experience.
  • Provide first-level support for wired and wireless network connectivity issues and coordinate escalations when required.
  • Coordinate with external IT vendors and service providers to ensure the delivery of support services and equipment.
  • Perform basic administration of systems, user access requests, and IT assets following established processes and security standards.
  • Monitor, track, and resolve incidents and service requests through ITSM processes, meeting agreed service levels.
  • Support local infrastructure projects and collaborate with regional and global IT teams on continuous improvement initiatives.
  • Promote IT security best practices and ensure compliance with corporate policies and standards.
You bring these skills, experience & education
  • 2 years of experience providing hands-on IT support to end users in a corporate or manufacturing environment.
  • Strong troubleshooting skills across hardware, software, workplace technologies, and basic networking concepts.
  • Knowledge of Windows environments, collaboration tools, printers, biometric devices, and workplace support services.
  • Familiarity with ITSM processes, ticket management systems, and service-oriented support models.
  • Experience working with third-party vendors and cross-functional teams.
  • Advanced English communication skills, with the ability to interact with global stakeholders.
  • Ability to work effectively in multicultural environments and collaborate across different functions.
  • Adaptability, problem-solving skills, and a proactive approach to delivering results

 

 

SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

.

─────────────────────

Contact

SIG Talent Acquisition Team
Phone: +55 3959 6535
Email: daniel.saenzaguirre@sig.biz

─────────────────────
IT Workplace Experience - Specialist
Apply now