Job Description
Senior Specialist Customer Service & Support
Posting Start Date:
7/22/26
Main Location:
Gurgaon, Haryana
Requisition ID:
53525
You may be our new
Senior Specialist Customer Service & Support
Key responsibilities
- Managing order processing: Reviewing customer orders, ensuring accurate entry into the system, and coordinating with warehouse and shipping teams for timely order fulfillment.
- Inventory management: Monitoring inventory levels and alerting relevant teams when stock is low.
- Customer service: Updating customers on their order status, including shipping confirmations and delays, and resolving any order-related issues.
- Data analysis: Utilizing internal systems (e.g., SAP) to process and modify Purchase Orders efficiently and ensure the accuracy of PO/SO/Material costing.
- Clear communication skills and customer facing
- The ideal candidate for this role should possess strong attention to detail, excellent organizational skills and ability to multitask in a fast-paced environment.
- Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the organization.
- Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems
- Developing professional role with working knowledge in own discipline, solves a range of routine problems, demonstrates some proficiency with concepts and processes analyses possible solutions using standard procedures, receives a moderate level of guidance and direction from more senior level roles
- Works to ensure all sales organization objectives are assigned in a timely fashion.
- Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
- Responsible for customer satisfaction and achievement of sales goals from quote to invoicing, adherence to business models and pricing guidelines.
- Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
- Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data.
- Working with Accounting, Finance, and plant teams in SIG Global network, provides assistance to sales team on an as-needed basis.
- To monitor tasks delegated by Commercial team to ensure that the task is achieved to agreed deadlines
- Co-ordinating Cross-Functional teams to ensure timely deliverables
- Plans and coordinates projects to improve the operational efficiency and effectiveness of the team
- Builds peer support and strong internal-company relationships with other key management personnel.
- Anticipate needs and take initiative to solve problems independently with minimal guidance
- Establishes and maintains an appropriate internal network for business needs, including but not limited to, Business Units, Sales Operations, and Business Insights.
- Review historical sales trends, past events impacting sales, identify demand drivers, make statistical forecasting models, and review forecast results to generate Baseline Forecast for forward 0-24 months
- Support master data maintenance, such as ensuring generally realistic durations in standard networks
You bring these skills, experience & education
- Minimum Graduate or Post Graduate in any discipline, Specialization in SCM is preferred
- Minimum 7+ Years of experiance on specialist or equivalent role.
- Office Based job- Not Hybrid- Not Remote
- Knowldege of SAP is must.
- Demonstrated ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively and efficiently.
- Ability to understand customers of India where consumer behavior changes with every state and how that is impacting the demand profile
- Managing and resolving conflicts or challenges within the cross functional teams.
- Assist and support S&OP team, for example with analysis of product mix trends, forecast accuracy root causes to identify forecast improvements, and lead time trends against assumptions used for the forecasts.
- Knowledge of demand planning processes such as baselining, best fit, bias rationalization, outlier correction.
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
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Senior Specialist Customer Service & Support