The Specialist – Commercial plays a critical role in ensuring smooth and efficient execution of commercial activities, supporting customer requirements, order management, documentation, invoicing, and coordination with internal and external stakeholders. This role ensures timely and accurate processing of customer orders and commercial transactions, enabling uninterrupted business operations and supporting the sales team in delivering high-quality customer experience.
If this position does not exist, there will be gaps in commercial execution, increased risk of delays and errors in order processing and documentation, and additional operational workload for the KAM and sales team. This role also contributes to maintaining data accuracy, commercial compliance, and effective coordination across Sales, Supply Chain, Finance, Production, and customers, thereby supporting revenue realization and overall business performance.
Sales & Commercial Support
•    Support sales and technical teams in processing orders for sleeves, spare parts, and equipment 
•    Prepare and follow up on Proforma Invoices (PI), quotations, and order confirmations 
•    Coordinate with regional/global SIG teams for order placement and updates 
Import & LC Management
•    Handle end-to-end Letter of Credit (LC) process including opening, amendment, and closure 
•    Coordinate with banks, suppliers, and internal stakeholders for smooth LC operations 
•    Ensure compliance with Bangladesh import regulations and documentation requirements 
•    Monitor shipment schedules and ensure timely clearance of goods 
Commercial Documentation & Compliance
•    Manage all commercial documentation including PI, Commercial Invoice, Packing List, BL/AWB, Insurance, and LC documents 
•    Ensure accuracy and completeness of documents to avoid delays or discrepancies 
•    Maintain proper records for audit, compliance, and internal tracking 
Vendor & Payment Management
•    Coordinate with international suppliers and local vendors for order execution 
•    Process supplier payments in coordination with finance and ensure timely settlements 
•    Track outstanding payments and maintain proper documentation for all transactions 
Accounting & Legal Coordination
•    Support finance team in invoice verification, cost tracking, and reconciliation 
•    Assist in audits by providing necessary commercial and financial documents 
•    Coordinate legal documentation including contracts, agreements, and regulatory compliance 
Customer Coordination & Operational Follow-up
•    Act as a key contact point for customers regarding order status, delivery timelines, and documentation 
•    Follow up on spare parts availability, urgent requirements, and breakdown support 
•    Ensure timely communication and resolution of customer operational issues 
Administrative & Reporting Responsibilities
•    Maintain organized filing systems (physical and digital) for all commercial activities 
•    Prepare regular reports on order status, shipments, LC status, and payments
•    Support management with data and insights into decision-making

• Bachelor’s degree in business administration/finance/supply chain, or related field 
• 4–7 years of relevant experience in commercial/import/export operations 
• Experience in FMCG, packaging, or industrial equipment sector preferred