Importance and aim of the job Importance and aim of the job: Resolve technical problems on customer production sites, ensure efficiency of equipment under the responsibility of SIG Combibloc by taking into account technical and economical aspects, and establish transparent communication between customer and SIG Service Organisation.

Key job functions: 

• Execute onsite interventions (corrective / preventive maintenances, optimization / mustpoint implementations…), working individually or as part of a team, in accordinace with prescribed intervals and procedures. Ensure proper setting and functionality of maintained equipment, and comply with relevant customer / SIG safety and working regulations at all times.
• Support colleagues and customers with remote diagnostics and corrective maintenance as required (via phone, tablet, notebook etc).
• Support machine / line installation or disassembly activities (projects).
• Advise customer operator / maintenance / QC staff in preparing, cleaning and maintenance of filling lines by providing appropriate knowledge and information. Immediately inform customer and SIG supervisor if machines are not operated / maintained per official documentation.
• Prepare replaced spare parts for claim / repair procedure to reduce operational costs. Ensure spare parts consignment stocks are optimumly maintained where applicable.    
• Provide accurate and timely reporting of activites as required, using prescribed tools / platforms, to give customer and SIG a good visibility of interventions.
• Actively monitor customer filling lines for opportunities to improve production, performance, reliability and / or quality. Communicate them adequately into the organization and share the potential with SIG supervisor and / or customer.
• Participate in trainings necessary to meet and maintain competency, and join all relevant internal and customer meetings as required.
• Provide ongoing technical advice, coaching and mentoring to less experienced Field Service Engineers to buildup team competencies.
• Accomplish special tasks as assigned by supervisor and inline with the best interests of SIG Combibloc.
   

  Skills e.g. IT, language	means for this job
  MS-Office, Windows, etc.	Competent user of MS Office products, able to create / modify complex reports, presentations, provide technical analysis and calculation
  Technical documentation	Proficient understanding of wiring diagrams, mechanical and electrical drawings…
  PC / PLC / Network	Technical programs, configuration of control units (CPU), Profibus, IT Networks & tools
  English	Establish reports, communicate with colleagues, attend trainings

• Experience in years	3-5 years
  Industry experience in years	Field / branch	Technical
  	Food Industry, Production	3-5 years

Education: Bachelor Degree in Electrical Engineering.