• Respond internally and externally to customer requests.
• Information gathering and critical analysis of the assembly documents made available for customer services (new assemblies, modifications, optimizations, inspections, repairs, maintenance, etc).
• Carry out assembly work independently and rigorously or according to the instructions of a line manager.
• The customer's essential contact person for all assignments.
• Execution of commissioning and acceptance of machines, if necessary with the corresponding instructions.
• Preventive and corrective maintenance of packaging lines in accordance with the relevant maintenance lists.
• Installation of optimizations on our equipment.
• Acting as an advisor and expert to the customer and the customer's personnel through piloting, maintenance, assistance and spare parts.
• Analysis of complaints or - processing according to procedure - of the content of the complaints.
• Clarification of the measures to be taken in collaboration with the customer or the hierarchy.
• Drawing up a circumstantial report within the framework of the company's guidelines.
• Reassuring dialogue, situation control, and listening to the customer.
• Setting up our machines in the agri-food industry.
• Provide after-sales service (preventive/curative maintenance).
• Use all its skills to solve complex situations in a sustainable way.
• Ensure knowledge transfer to counterparts.

• Electromechanical training, computer basics.
• Mechanical competencies and experience.
• Knowledge of SPS controls Siemens (S7), Elau and Schneider.
• Initiative spirit and sense of responsibility.
• Ability to adapt to stress management.
• Strong proposal force, autonomy, and ability to work in a team.
• Willingness to travel 80%

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.