• Lead an Order Management team hands on and operationally in daily business;
• Interface to European Supply Chain Organization and is responsible at Tier 2 for escalations within the Supply Chain area;
• Monitor/improve departments KPI’s and drive improvements and automation for established processes;
• Data analysis and tracking of sleeves and cylinders stock and if required exchange with the customer for timely delivery/scrapping;
• Analyse customer information and needs to improve customer relationships;
• Actively manage stakeholders in ensuring the completion of requirements and activities;
• Optimise use of allocated resources within business activities;
• Enable and develop the environment for the team to be properly trained and ensure growth;
• Motivate and inspire team members by setting a good example for the team;
• Act as mediator between management, stakeholders and team members to facilitate good communication and handling of complaints;

• Strong experience in service center order management process or other customer facing roles
• 1-3 years experience in leading teams
• Analytical thinking
• SAP knowledge 
• Customer oriented problem solver 
• Fluency in business English & German 
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We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.