• Lead an order management team hands on and operational in daily business 
• Enable and develop the environment for the team to be trained and to grow
• Motivates and inspires team members by setting a good example for the team 
• Organize regular team meetings, one on ones, conduct annual performance reviews, establish and communicates team goals, deadlines, identifies areas of development or improvement of the team members 
• Create and maintain a working environment that is professional, act as mediator between management, stakeholders and team members to facilitate good communication and airing of complaints 
•  Interface to European Supply Chain Organization and is responsible at Tier 2 for escalations within the supply chain area 
• Improve and automatize processes actively and monitor/improve of departments KPI’s
• Data analysis and tracking of sleeves and cylinders stock and if required exchange with the customer for delivery/scrapping 
•  Active management/order handling of a few customer accounts on a daily basis – operational order management activity 

Team Leader Responsibilities

• Motivates and inspires team members;
• Leads by setting a good example (role model) – behavior consistent with words;
• Facilitates problem solving and collaboration within the team;
• Gets involved in the set-up and monitoring team performance and reports on metrics; follows-up results and implements  improvement mesures in order to maintain consistent service quality in the team;
• Provides encouragement to team members, including setting and communicating team goals, deadlines and identifying areas for new training or skills checks
• Work as the mediator between management and team members to facilitate good communication and transparence of complaints from both parties, and see to it that all issues are sorted out.

• Commercial / Financial or Business Management Degree
• Strong experience in service center order management process or other customer facing roles
• +3 years experience in leading teams
• Analytical thinking
• SAP knowledge (SAP R3 especially MM/PP/SD)
• Customer oriented problem solver 
• Fluency in business English 
• German language nice to have