Job Description
The purpose of the role is to lead and coordinate regional spare parts operations to deliver reliable and timely parts availability, strong customer service, accurate order-to-cash and procure-to-pay execution, effective inventory control, and profitable spare parts sales, alongside with ensuring compliance with global standards, regional requirements and agreed service levels while driving process improvements, data accuracy and team performance.
You bring these skills, experience & education
Spare Parts Order Processing Team Leader
Posting Start Date:
10/28/26
Main Location:
Cluj-Napoca
Requisition ID:
54285
You may be our new
Spare Parts Order Processing Team Leader
The purpose of the role is to lead and coordinate regional spare parts operations to deliver reliable and timely parts availability, strong customer service, accurate order-to-cash and procure-to-pay execution, effective inventory control, and profitable spare parts sales, alongside with ensuring compliance with global standards, regional requirements and agreed service levels while driving process improvements, data accuracy and team performance.
Key responsibilities
- Translate regional Technical Service priorities into regional spare parts plans; allocate daily responsibilities, define individual targets and service standards, monitor workload, backlog, quotation ageing and unresolved issues, and coach/train team members and warehouse coordinators. Provide operational cover during peak workloads.
- Develop the spare parts processes and tools according to the defined global standards while ensuring compliance to the rules and regulation within the region.Takes into account the internal spare parts targets to measure processes effectiveness.
- Process governance, reporting and continuous improvement: Maintain SOPs, procedures and physical/system transaction flows; analyse KPIs, order and package reports, pricing, inventory and complaint trends; lead regional spare-parts projects (including new entities integration and ERP migrations); coordinate root-cause analysis and corrective/preventive actions; and work with IT/global teams on SAP, RPA, Qlik and other process improvements.
- Responsible of leading continuous improvement projects of spare parts business process.
- Leading the spare parts specialists team and build their development plan to ensure they have the proper skills to attain the defined targets and Ensure that they works in accordance with the approved operating policies, procedures, practices and methods.
- Management of customers orders and spare parts procurement process considering operational and contractual requirements : Monitor open sales orders, purchase orders, partial shipments, packages, invoices and overdue orders using SAP and QlikCloud reports. Track acknowledgements, ESC production progress and shipment dates; follow up delays and escalate risks to customer production or contractual commitments to Germany and relevant stakeholders.
- Manage the spare parts complaints including and not limited to the handling of spare parts returns and monitoring analysis. Coordinate cost allocation, credit notes and free-of-charge replacement parts where applicable, and maintain monthly complaint tracking and return analysis.
- Responsible of the stock management and optimization activities for the consignment store : manage stock levels and consignment-store performance, annual physical inventories and audits for location and three consignment stores, stock-reduction plans, supervise and define physical and system flows for intercompany stock transfers. Monitor stockouts, excess, slow-moving and obsolete items, and coordinate stock provisions with Regional Finance team.
- Responsible for spare parts customer pricing : Conduct annual customer price reviews and price analysis by family, cluster and country; maintain cost and customer prices in SAP and the webshop and ensure timely update of the master data.
- Responsible delivering the opimal service level to customers and provide timely updates and resolution of issues to ensure customer satisfaction.
- Oversees the Must Points and VP order flow process and provide periodic reports and action plan.
- Provide data analytics and insights for service contract preparation, budget building, and forecasting outlooks. Actively participate in Forecast updates.
- Provides management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
You bring these skills, experience & education
- 5 + years experience in similar leadership roles, with good understanding of customs regulations, import/export requirements, tax implications, and supply chain processes across the region.
- University degree, preferably in business, economics, supply chain, logistics or a related field.
- Proficiency in SAP and experience with customer webshops, order management, reporting tools (e.g. QlikCloud). SharePoint and workflow/automation tools is an advantage.
- Written & Verbal English fluency.
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
.
─────────────────────
Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
─────────────────────
Spare Parts Order Processing Team Leader