Job Description
You bring these skills, experience & education
Spare Parts Order Processing Specialist
Posting Start Date:
10/28/26
Main Location:
Cluj-Napoca
Requisition ID:
54284
You may be our new
Spare Parts Order Processing Specialist
In this role, you will be at the center of service operations, ensuring that the right spare parts and conversion kits are ordered, tracked, and delivered on time. Through close collaboration with internal teams and suppliers, you will help maintain equipment efficiency, reliability, and customer satisfaction.
Key responsibilities
- Ensure the accuracy of the master data according to defined specifications (part number, substitution, status, etc).
- Configure spare parts shop for new customers /users and deliver proper training.
- Receive and process inquiries and sales orders from customers. Coordinate with global Spare parts department to confirm parts availability, pricing, and delivery schedules.
- Ensure timely creation of purchase orders, and meticulously follow up on and secure shipments of orders and booking of service activities in SAP. Execute tasks in accordance with standardized processes and specifications. Ensure all activities are executed iwthing the committed lead times with customers.
- Keep customers informed regarding order status, delivery schedules, and any inquiries or concerns. Provide timely updates and resolution of issues to ensure customer satisfaction.
- Timely invoicing & tracking of the activities.
- Ensure the Must Points and upgrade kits orders flow process is followed.
- Support in the preparation of Service contracts for customers through data compilation and scenarios, according to standard specifications.
- Contribute to the budget & forecasting process through data compilation & analysis.
- Oversee complaint tracking including and not limited to credit notes creation, FOC parts ordering and delivering.
- Identify opportunities to streamline procurement processes, improve efficiency, and reduce costs. Initiate/recommend to regional spare parts manager continuous improvement projects.
- Fulfill any ad-hoc, routine, or assigned tasks as directed by the line manager, ensuring alignment with the company's objectives.
You bring these skills, experience & education
- University degree, preferably in Supply Chain Management or a related field
- 3-5 years of experience in similar roles or Administration & Logistic
- Supply Chain Knowledge and SAP or similar ERP system expertise
- Written & Verbal English fluency
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
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Spare Parts Order Processing Specialist