Job Description
Senior Analyst IT Service Solutions
Posting Start Date:
10/13/26
Main Location:
Cluj-Napoca
Requisition ID:
53484
You may be our new
Senior Analyst IT Service Solutions
Key responsibilities
- Work closely with the global ServiceMax expert, field service stakeholders, and the Salesforce team to support and improve ServiceMax business processes and maintain a prioritized backlog of requests and enhancements.
- Support and coordinate workshops, meetings, and discussions with business users, subject matter experts, and IT teams to gather requirements and align solutions with operational needs.
- Monitor, support, and coordinate integrations between ServiceMax, Salesforce, and connected enterprise systems such as SAP, TrueContext, APM, and other operational platforms, ensuring stable data flow and timely issue resolution.
- Analyze business requirements and document processes, user stories, workflows, and acceptance criteria for ServiceMax-related initiatives and improvements.
- Continuously identify opportunities to optimize field service operations, maintenance processes, spare parts handling, and service execution workflows through system and process improvements.
- Provide first & second level support for ServiceMax and related Salesforce functionalities, including troubleshooting, issue resolution, root cause analysis, and coordination with technical teams or external partners.
- Maintain system documentation, governance structures, process maps, testing evidence, and best practices related to ServiceMax administration and field service operations.
- Support testing activities including QA, UAT coordination, defect tracking, validation of fixes, and deployment support for ServiceMax enhancements and releases.
- Create and maintain reports and dashboards to support operational visibility, KPI tracking, SLA monitoring, and service performance analysis.
- Perform basic Salesforce and ServiceMax configuration activities, including updates to fields, page layouts, flows, permissions, reports, dashboards, and related administration tasks.
- Stay up to date with ServiceMax, Salesforce, and field service management best practices, contributing to the continuous improvement and long-term sustainability of the platform.
You bring these skills, experience & education
- 2-4 years of experience in the Field Service Management field or service operations.
- Hands-on experience with Field Service Management tools (ServiceMax, Salesforce Service Cloud, Salesforce Field Service Lightning (FSL), or ServiceNow).
- Strong understanding of service management processes, including field service operations, service delivery, and after-sales support.
- Practical knowledge of FSM solutions, including service workflows, case management, and field service processes.
- Fluency in English (mandatory) and German (nice tohave)
- Certified Salesforce Administrator / Salesforce Certified Service Cloud Consultant / Salesforce Certified Field Service Consultant (nice to have)
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
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Senior Analyst IT Service Solutions