- Active Managing of customer orders or customer demand planning in SAP
- Check of plausibility and alignment with customer regarding the real demand (in regards of volume and timing)
- Check of plan-orders within the daily routine
- Reconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer and material planning run escalation process if no agreement can be found
- Date / order confirmation to customer, tracking and creation of order on hand lists
- Control of customer specifications for production
- Analyze of disposition-parameters per customer
- Coordination of order releases with dispatch department
- Inventory and cylinder tracking, and if required discussion with the customer
- Interface for sales, quality, dispatch, material planning, demand planning at the plant sites
- 1-2 years of experience in customer facing roles (order management, customer service, collections, accounts receivable)
- Advanced level of English & advanced level of Spanish
- Knowledge of SAP or similar ERPS
- Knowledge of M365 tools
- Customer focus, adaptability, accountability, decision-making skills
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Contact
SIG Talent Acquisition Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz
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