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 Quality & Application Specialist

 

SUMMARY OF ROLE

Serves as a key interface between the organization and its customers, ensuring that quality-related expectations and requirements are met. This role involves managing customer complaints, conducting root cause analyses, and leading on-site technical visits to resolve issues, support audits, and strengthen customer relationships.  Quality Manager will serve as backup for this role.

 

KEY RESPONSIBILITIES

As an at-will employer, SIG reserves the right to add to or modify this list to the extent it deems necessary.

• Conduct on-site customer visits to address quality concerns, provide technical support, and ensure proper product performance. 

• Collaborate with customers to understand functional issues, collect feedback, and identify potential product or process improvements.

• Coordinate internal cross-functional teams to conduct root cause analysis and implement corrective and preventive actions, following the global directive.

• Monitor effectiveness of actions and ensure timely resolution.

• Conduct performance meetings with customers and lead customer audits and visits related to quality concerns.

• Communicate investigation results, resolutions, and improvement plans to customers in a clear and professional manner. 

• Identify areas for quality and process improvement based on field data and customer feedback.

• Provide regular quality metrics, trend analysis, and reports to both internal stakeholders and customers.

• Analyze recurring issues and work with engineering, production, and QA teams to eliminate systemic problems.

• Conduct the NPS process for quality: contact selection, contact with customers and internal stakeholders, as well as defining and monitoring the action plan.

 

 

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

  • Bachelor's degree from an accredited four-year college or equivalent work experience in Manufacturing.
  • Ability to work all shifts and perform overtime
  • Previous experience as a quality control inspector preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and Power Point presentations.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
  • Proficiency with Microsoft Word and Excel.
  • Understanding & maintain manufacturing metrics
  • People Development / Management
  • Problem solving
  • Planning & Organizing
  • Analytical
  • Decision Making
  • Lean/Six Sigma Fundamentals

 

SIG COMPENTENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

 

WE OFFER

  • Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
  • 401K Retirement matching reimbursement 
  • Vacation & PSL
  • Paid Holidays
  • Performance Bonus
  • And much more!

 

 

OUR PROMISE

SIG is the place for you to build something incredible. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way. 

 

ABOUT SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

 

 

 

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