• Order-to-Cash Management — Process customer orders in SAP with accuracy and within agreed timelines; validate order terms against agreed customer contracts; ensure all ordered volumes are invoiced before the monthly closing cut-off.
• OTIF & Customer Service KPIs — Deliver monthly shipment, phasing, and customer service targets; reconcile order quantities versus loaded quantities to protect OTIF performance.
• Demand & Supply Alignment — Track orders on hand against the sales forecast; escalate gaps and risks to the Team Leader early; participate in weekly sales and demand control reviews to resolve order issues.
• Production & Dispatch Coordination — Join periodic calls with regional SCM, sourcing plant production planners, and logistics teams covering production planning, prioritization, and dispatch; reprioritize orders during emergencies or capacity bottlenecks; align order sizes with logistics and production requirements.
• Export Documentation & Trade Finance — Prepare and verify shipment, Letter of Credit, and commercial documents; review LC clauses and payment terms with banks; coordinate with insurance, and inspection companies to fulfil all documentation requirements; review and sign order, invoice, and bank documents.
• Logistics & Vessel Performance — Monitor vessel sailing KPIs (rollovers, delayed documentation or manifestation, customer postponement requests) and drive corrective actions with freight forwarders; ensure information flows end-to-end across sales, customers, plants, and forwarders.
• Plant Stock Management — Review and action stock reports from sourcing plants; monitor slow-moving and non-performing SKUs and coordinate turnaround actions with internal and external stakeholders.
• Financial Compliance — Ensure monthly cross-charging of cylinders and freight to customers as per contract; post reclassification documents per finance requirements; ensure on-time cost and revenue booking of supplier invoices; flag commercial or payment issues and on-hold orders.
• Cross-Functional Interface — Act as the single point of contact across sales, customers, sourcing plants, quality, finance, and forwarders; route customer quality claims to the quality department and follow through to resolution.
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• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
• 3–5 years of experience in order management, export customer service, or supply chain coordination — preferably in FMCG, packaging, or manufacturing.
• Hands-on export documentation experience is essential: Letters of Credit, certificates of origin, document legalization, and bank document processing.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.