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Service and Spare parts Planner

Key responsibilities

• Develop and implement parts MRQ forecasts for the consignment warehouses with FSE’s.
• Provide input on parts consumption to enhance existing MRQ that meet customer requirements while maintaining pricing and gross margin requirements.
• Develop and implement spare parts on-hand visibility and slow-moving visibility to increase the sales and profitability of the parts business.
• Provide all required spare parts process KPI’s input on efforts to enhance existing spare parts delivery that meet customer requirements while maintaining pricing and gross margin requirements.
• Analyze spare parts consumption statistics to formulate PM activities with FSE’s to assist in promoting the condition-based maintenance strategy.
• Report spare parts consumption vs PM plan per site.
• Implement and control the ordering process of the spare parts as per the swim lane flow.
• Identify all slow-moving parts at customers stores that have been ordered and purchased, or parts bought for PM activities, and mark these to be entered into a PM violation sheet & inventory slow-moving according to set criteria.
• Ensure all front-line stakeholders are fully productive and complete their spare part orders for PM activities in the required time frames before PM.
• Ensure that parts are shipped between sites correctly by the courier to prevent damage and losses during transportation
• Maintain all requests for parts reported without codes on and follow-up with spare parts team until having it on webshop.
• Identify fast vs slow movers across all customer stores and maintain appropriate stock levels of each with full coordination with the spare parts team.
• Provide ordering Management and Guidance to all FSE and customer spare parts admins.
• Ensure all customers are being served in a professional manner through a systemic approach, and are being provided the correct parts OTIF.
• Ensure customer stores have the PM parts and spares it requires on hand in stock before PM activity.
• Ensure that the spare parts swim lane and its related guidelines are adhered to effectively by all FSE’s.
• Conducting process performance reviews regarding spare parts
• Ensure all FSE’s and customer spare parts admins are properly trained on webshop’s ordering process and understand their roles and responsibilities.
• Provide accurate and professional routine reports, together with an overview of PM requests, spare parts sales, slow-moving sales activities etc.
• Maintain accurate pricing for all parts with full alignment with the spare parts team in Dubai.
• Maintain collaborative relationships (Networking) with the Spare Parts and Technical Administration team in the region and global .
• Conduct customer courtesy visits when and as requested.

You bring these skills, experience & education

• University degree in Business, Management or Engineering from an accredited university.

• A minimum of 5 years’ experience in a similar role with focus on Order Management and/or Logistics/ Freight Forwarding.
• Proficiency in English and French is mandatory. Proficiency in Arabic is desired.
• Advanced levels of knowledge of MS Office is mandatory and SAP.
• Analytical skills and experience in Letter of Credit & ERP Platform is desired.
• Excellent communication Skills. 

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.